Questions and answers

Create questions and answers for the exam on Thursday, June 11, 2009.
Why is effective communication important?
Team members understand and agree with team goals
goals and tasks can be clarified
team members understand how their tasks fit in with other people’s tasks
problems can be sorted out before they become too serious
information that affects team goals can be shared
the team can evaluate their progress and discuss ways to improve their work
Which of the following would be the most important factor that a team leader would take into account when allocating tasks among team members?
How long someone has worked for the organisation
The level of skill and experience each team member has
Whether a particular person is a good friend or not
How much other work an employee is responsible for
Which of the following teams would be responsible for the preparation and mailing of invoices?
Management team
Customer service group
Administrative support team
Financial management team
It is the responsibility of each group member to organise his or her own work schedule.
True
False
A group member is away sick and you have been asked to take over their duties. Which of the following terms best describes this situation?
Flexibility
Trust
Commitment
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