Communications Questionnaire

->Closed Questions

1. List some effective communication skills

- Listening
- Appropriate speech
- Making use of correct questioning techniques
- Understanding body language

2. List some examples of common office telephone policy

- answering the call within a certain number of rings
- giving a greeting like good morning or good afternoon
- saying the name of the business
- introducing yourself
- asking how you may help.

3. In the office verbal communication can include other things what are they?

- answering the telephone
- relaying messages
- receiving or giving instructions
- addressing meetings.
- making or confirming arrangements

4. Which type of questions encourage the sharing of information?

- Open Questions

5. Which type of questions are structured so that the person answers in a particular way?

- Reflective Questions

-> Open Questions

1. What does it mean to understand body language?

Body and facial expressions are often used when communicating. When communicating it is important to use your body as a way of making yourself understood and listened to example: A person with bad posture and speaking quietly will not make as much of an impression as someone speaking cleary and standing straight.

2. In the workplace it is important to use appropriate speech what is an example of inappropriate speech?

Telling your boss that his or her mother wears army boots and is a dirty collingwood supporter!

3. When using written forms of communication what are some ways of ensuring it is effective?

Making sure that your writing is clear, concise, correct, corteous and complete.

4. In business when lodging a request for imformation you would be writing what letter?

An Equiry

5. When sending letters in an business enviroment what should we check before posting?

All work must be examined for style and format and both the soft copy and the hard copy should be proofread and any corrections in spelling or grammar done before the letter is sent.