Nay Lin Aung (Questions and answers)

Closed questions

1. What is the simplest form of communication?
Verbal communication
2. List any effective verbal communication skills?
· Listening
· Body language
· Appropriate speech
· Questioning techniques
3. What are the three main points of questioning techniques?
· Opening question
· Closed question
· Reflective question
4. List the organisations policy of answering the telephone?
· Answering the telephone call
· Giving a greeting like good morning or good afternoon
· Saying the name of the business
· Introducing yourself
· Asking how may I help you
5. Which verbal communication skill that is an important tool used to obtain feedback and clarification of a message?
Questioning techniques
6. Which types of question techniques require longer answers?
Open question
7. List any communication that effective written communication?
· Clear
· Concise
· Correct
· Courteous
· Complete
8. Which form of business letters that sent to confirm the business has received a letter?
Acknowledgement
9. Which forma of business letters that are require for information?
Enquiry
10. Is that verbal communication and non verbal communication are important to business or not?
Yes

Open ended questions
1. Explain what are listening effective verbal communication skills?
Listening: Listening is an important skill in communicating with others, as you are able to learn what the other person wants and means. To fully understand the message being conveyed, it is important that you ask questions to clarify the meaning. It is also important to clarify that the other person understands your message.

2. Explain what is the making correct questioning techniques and type of questions?
Making use of correct questioning techniques: Questioning is an important tool used to obtain feedback and clarification of a message to ensure that the receiver understands what the sender is saying. There are three main questioning techniques.
o Open questions
o Closed questions
o Reflective questions

3. What is claim of the business letters?
Claim: also know as a letter of complaint. These letters should be written tactfully, without blame or anger.

4. What is written communication?
Written communication is very important part of the business communication process.

5. What are including in the written communication?
Written communications including handwritten and printed materials, electronic mail, inter memos, briefing notes, facsimiles, general correspondence and telephone messages.


Multiple choice questions
What is the meaningful of verbal communication?
a. Verbal communication is the simplest form of communication.
b. Verbal communication is the form that the two people understand the information in the same way.
c. a and b
Which type of the question techniques that asking for a yes or no answer and do not encourage any further discussion?
a. Open question
b. Close question
c. Reflective question
Which type of the question techniques that the person can answers in a particular way to make their opinion clear?
a. Open question
b. Close question
c. Reflective question
Which type of letter that requests for information?
a. Letter of Confirmation
b. Letter of adjustment
c. Letter of enquiry
Which type of letter that brief description of what is being sent?
a. Letter of claim
b. Letter of acknowledgement
c. Letter of covering