Moobwe's question and answer

Closed questions
1. What is the business? To have communication skill.
2. Have you done Business before? No
3. Did you enjoy your Business class? Yes
4. Have you got something new for doing Business? Yes
5. Do you know what is memo? Yes
6. How do you know about written communication?
It is a very important part of the business communication process.
7. What is an instruction? It is a task to do.
8. Do you know Business well? No
9. Do you think you will run your own business in one day? Yes
10. Do you think (Understanding body language) will be useful in an office? Yes

Open ended questions
1. Why listening is important skill in verbal communication?To listen carefully to the speech, you get all what he/she is saying and also you shown respecting to him/her.
2. What will happen to you if you lack of skill in a work place?You will be embarrassing with your colleagues, feeling worry what you have to do or maybe you will loss your job.
3. What is an effective written communication?Your letter must be formal letter and every can read and understand it (E.G clear, correct, courteous and complete).
4. Briefly describe the term Business in your own opinion?To do business you have to have special skill (how to communicate with other people E.g. speak politely, in a meeting using appropriate words, understanding what had been said and have necessary question)
5. What verbal communication can be included in an office?It can be included:
· answering the telephone
· receiving visitors
· relaying messages
· receiving or giving instructions
· making or confirming arrangements
· addressing meetings

Multiple choice questions

1. What is body language? (1) Using the body or facial expressions when communicating (2) Using your talent skill (3) Using your joking speech.

2. What is electronic mail? (1) The letter that sent by post (2) Correspondence that is sent via email or facsimile (3) The letter that sent by people
3. What is a recipient? (1) A person who gave something to the other (2) A person who sold something online (3) A person who receives something
4. In effective telephone technique, what is the policy to answer telephone? (1) giving a greeting, saying the name of the business and introduce yourselves (2) telling he/she about your family (2) telling he/she what happened to you in your holiday
5. What skills are including in effective verbal communication? (1) Endlessly speaking (2)Listening and understanding body language (3) Showing what sort of person you are