Kena's Questions

CLOSED GENERAL KONWLAGE QUESTIONS.

1. What is verbal communication?

Verbal communication is the simplest form of communication.

2. What are the effective verbal communication skills?

Listening, Understanding body language, Appropriate speech, and Making use of correct questioning techniques
3. What is written communication?

Written information is a very important part of the business communication process and it include handwritten and printed materials, electronic mail, internal memos, briefing notes, facsimiles, general correspondence and telephone messages
4. List the written communication aspects?

Clear, Concise, Correct, Courteous, Complete
5. What are the several forms of business letters?

Acknowledgement, Adjustment, Confirmation, Enquiry, Covering

6.What is an important skill in communicating with others, as you are able to learn what the other person wants and means?

listening