Muh question and answers.

Closed question
1. List five policy for answering the telephone?
-Answering the call within a certain number of rings.-Giving a greeting like good morning or good afternoon.
-Saying the name of the business.
-introducing your self.
-asking how you may help.
2. Is it important to use written communication in business communication?
-yes.
3. What are the several forms of business letters?
-Acknowledgement
-Adjustment
-Confirmation
-Enquiry
-Covering
4. What is the simplest form of communication?
-Verbal communication.
5. What kind of business letters use for request for information?
-Enquiry
6. What kind of letter also known as a letter of complaint?
-Claim letters
7. Which communication using body and facial expressions when communicating?
-Understanding body language
8. In what communication do you good as?
-Written communication.
9. Is it important to introduce ourself when answering the telephone?
-yes
10. Do you want to set up your own business or be employers for others?- my own business

Open ended question
1. What is verbal communication?
-Verbal communication is the simplest form of communication.
2. What are aspects to be effective written communication?
-Clear, concise, correct, courteous, and complete.
3. What is presentation of written information?
- All written correspondence should be examined for style and format. Both the soft copy and the hard copy should be proofread and corrections made to spelling, grammar, style and format should be made before the document is dispatched.
4. How is listening communication important?-Listening is an important skill in communicating with others, as you are able to learn what the other person wants and means. To fully understand the message being conveyed, it is important that you ask questions to clarify the meaning. It is also important to clarify that the other person understands your message.
5. What is written communication?-Communication which is written down, either in the form of a letter, memo, note, facsimile, report or email etc.

Multiple choice question
1.In business we’re using claim letter for what?a. to confirm that the business has received a letter.b. request for informationc. for complaint
2. Correspondence that is sent via email or facsimile isa. enquiries mailb. electronic mailc. telephone techniques
3. When it is important to use appropriate speech in workplace?a. speak to the audienceb. speak to a colleaguec. speak to a cleaner
4.In business using enquiring letters for.a. complaintb. request for informationc. reply to a letter of complaint or claim
5. Effective written communication is.a. write clear, concise, correct, courteous and complete.b. write clear, concise, correct, addressing and complete.c. write unclear, concise, correct, courteous and complete.